Olde Hornet
Well-Known Member
Qantas booked a 13-month-old baby on a different flight to her parents, who then spent 20 hours on the phone trying to rebook. They're still not home.
After nearly four weeks of traveling around Europe, Stephanie and Andrew Braham told Insider they had an amazing time, until they arrived at Rome-Fiumicino International Airport in Italy.
The flight, which Stephanie said she booked nine months in advance, would connect them from to Amsterdam from Rome, then from Amsterdam to Bangkok, Thailand, where the family wanted to spend a night before heading home to Australia.
The couple said KLM Royal Dutch Airlines, which partners with Qantas, informed them at the check-in desk that their baby wasn't included in their booking on the flight from Amsterdam to Bangkok.
"She was on a different flight that departed 40 minutes after ours," Stephanie said. The couple sent their flight details to Insider for verification.
"We initially had flights booked through Qantas with British Airways. A couple of months later, I was notified there was an issue in relation to one of the connecting flights and so Qantas rebooked us over the phone with these KLM flights so I think that's where the error arose," Stephanie said.